Refund policy
RETURN & REFUND POLICY
Last updated: 14 September 2026
We hope you love your Haleia Studio piece. If you need to make a return, please follow the process below.
RETURN WINDOW
You may request a return within 14 calendar days of receiving your order. To begin a return, email info@haleiastudio.com with your order number, the name used for the order, the item(s) you wish to return and the reason for the return.
If your return is accepted, our Client Services team will send you the return instructions and the authorised return address. Items sent without prior authorisation may not be accepted. Please do not send returns directly to either Studio location unless our team instructs you to do so.
RETURN CONDITIONS
Returned items must be unworn, unused, unwashed and unaltered, with all original tags attached and, where applicable, in their original packaging. You will also need your receipt or proof of purchase.
We reserve the right to decline a return that does not meet these conditions. This policy does not limit any mandatory consumer rights that apply in your country or region.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact info@haleiastudio.com as soon as possible and preferably within 7 calendar days of delivery. Include your order number and clear photographs so that we can assess the issue and resolve it promptly.
EXCEPTIONS
Personalised, altered or made-to-order items cannot be returned unless they are defective or applicable law requires otherwise. For hygiene reasons, certain intimate items may not be eligible for return once their protective seal or packaging has been opened. Gift cards cannot be returned.
RETURN SHIPPING
Unless the item is damaged, defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Haleia Studio cannot be responsible for returns lost in transit. Original shipping charges, customs duties and import taxes are non-refundable unless required by applicable law.
REFUNDS
Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your return, please contact info@haleiastudio.com.
EXCHANGES
Because Haleia Studio pieces are produced in limited numbers, direct exchanges and replacement sizes cannot be guaranteed. Contact Client Services and we will confirm the options available for your order. Where appropriate, the fastest option may be to return the original item and place a new order.
ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible. We will try to accommodate your request before the order is fulfilled. Once an order has been dispatched, the return procedure above will apply.
CONTACT
Email: info@haleiastudio.com
Paris Studio:
77 Avenue des Champs-Élysées
75008 Paris, France
By appointment
São Paulo Studio:
Rua Bela Cintra, 2159
Jardins, São Paulo, Brazil
The Studio locations above are contact and showroom addresses. The authorised return address will be confirmed by Client Services after your return request is approved.